Shipping policy
Shipping Policy
Vortex is currently shipped within the United States.
Many of our items are sold as pre-sale and are produced after the pre-sale period ends.
Pre-sale Shipping Timeline
Pre-sale items are produced after the pre-sale period ends. Please allow 2 to 5 weeks after the pre-sale closes for production and shipping. Shipping Timelines are estimates and may vary due to production or carrier delays.
Once your order shipped, you’ll receive a confirmation email with tracking information.
In-stock Items (not pre-sale)
All in-stock items are processed within 1–3 business days after your order is placed (excluding weekends and holidays).
During high-volume periods (launches, sales, holidays), processing may take slightly longer. If there is ever a delay, we’ll keep you updated via email.
Shipping Time
Once your order has been processed and shipped, delivery typically takes 3–7 business days, depending on your location and the shipping method selected at checkout.
Please note: shipping times are estimates and may be affected by carrier delays, weather, or other circumstances outside of our control.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Address Accuracy
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Delayed Packages
Once a package is in the hands of the carrier, we are not responsible for lost, stolen, or delayed shipments. If you experience an issue, please contact the carrier directly using your tracking number.
That said if something feels off, reach out to us and we’ll do our best to help.
Shipping delays
Vortex is not responsible for delay delays caused by shipping carriers customs, whether or other circumstances beyond our control.